Frequently Asked Questions:

Orders & Returns

What is your cancellation / return policy? 

Returns

All YULE-GLO products are eligible for returns for 14 days from the day the product is delivered. For returns, please email info@yule-glo.com with your order number/return in the subject line. 

You will be responsible for packaging and the return shipping costs.

Cancellation

For orders that need to be cancelled, please contact us immediately at info@yule-glo.com and include “Cancel Order” in the subject line. Transaction and shipping fees are non-refundable.

What do I do if my product arrived damaged or defective? 

If your Yule-Glo product is damaged or defective, please contact us at info@yule-glo.com within 48 hours of delivery and upon review, we will replace the product. Please include the order number, description, and pictures of the defects/damage. 

Product Questions

How long do the batteries last in the DECORO-MINI?

With the included LR44 (x3) batteries, enjoy up to 20 hours of battery life!

Can I use my DECORO-MINI outside?

While our DECORO-MINI is a throwback to municipal christmas decorations, the DECORO-MINI is designed for indoor use only.

How do I clean my DECORO-MINI?

We recommend always handling your DECORO-MINI with clean hands to avoid staining the ornament. The DECORO-MINI is produced using high-quality 3D printing filament that can be stained, do to its textured surface. 

In the event you do get something on your DECORO-MINI, gently wipe the affected area with a damp paper towel, with soap and water. We do NOT recommend wiping or getting the decorative decals wet, as they could bubble or peel.

Where can I find product instructions for the DECORO-MINI?

All YULE-GLO products include a QR code within the lid of the box, that can be scanned with a smartphone to open the instructions. Or you can go to www.yule-glo.com/decoro-mini-instructions

How do I store my DECORO-MINI?

We recommend storing your DECORO-MINI in its original packaging and bubble pouch to protect it from possible damage. We also recommend removing the batteries from the light unit to avoid battery corrosion during storage.

Shipping

How long will it take to receive my order?

YULE-GLO orders typically ship within 24-48 hours, although this window may fluctuate depending on demand. All orders are shipped via the United States Postal Service with a tracking number.  

Shipping delivery date estimates are ultimately determined by USPS, but we aim to get your products to you immediately!